Measuring the success of VNS

The true measure of success for any home care organization is how well our patients do while under our care.

At VNS, we know this and take our performance very seriously. It is important for us to have objective measurements to use as tools of self-evaluation.

Patient Satisfaction
At VNS, we use one of the industry’s most respected consulting firms, Fazzi Associates, to provide us with patient satisfaction analysis. Discharged patients receive a comprehensive satisfaction survey that asks them (and their family members) to evaluate our performance in areas such as thoroughness, knowledge of their needs, communications and interpersonal skills, punctuality, accessibility, caring, concern and overall satisfaction.

Fazzi Associates provides VNS with an analysis of the results, and compares them to the results of agencies throughout the United States. We consistently strive to achieve performance within the Top 15% of agencies nationwide.

Physician, Hospital and Other Referral Source Satisfaction
We also periodically survey physicians, hospitals, nursing homes, rehab facilities and others who refer patients to us, in order to get their feedback on how well we care for their patients.

Clinical Outcome Measurement
Currently, Medicare provides consumers with a vehicle for comparing the performance of home care agencies. Medicare.gov is the website. It has a program called Home Care Compare that allows consumers to compare home care agencies. We’re proud to be one of the best performers in Connecticut. We encourage you to log onto this web site and conduct your own analysis.